FAQ

How often will I receive my orchids with a membership?

Members can expect to receive their orchids on a monthly basis. This regular delivery schedule allows for a consistent and enriching experience as you expand your orchid collection.

What should I do if my orchids arrive damaged?

In the event that your orchids arrive in critical condition, you have 24 hours to report any damages to our customer service team. Please note that we are not responsible for damages caused by carrier delays (USPS 1-3 Business days), and it is essential to inspect your package upon delivery.

What shipping methods do you use?

We utilize USPS priority and UPS 2nd Day shipping for orders, ensuring timely delivery. Shipments are processed from Monday to Wednesday via UPS 2nd Day, USPS packages get fulfilled base on states, weather permitting, and we do not ship during national holidays when postal services are unavailable.

Are there any guarantees on the orchids I purchase?

While we strive to provide high-quality orchids, we do not accept refunds or returns due to carrier's delay, unless the plants arrive timely but under critical conditions. It is important to follow the reporting guidelines to ensure a satisfactory resolution.

Can I change my membership plan after signing up?

Yes, you can modify your membership plan. Please contact our customer service team for assistance with any changes you wish to make to your subscription.

Do you offer any discounts for bulk purchases?

We provide exclusive discounts for our members. For wholesale inquiries regarding bulk orders, please reach out to our customer service team for more information.

How can I contact customer service for further inquiries?

You can reach our customer service team via email at hc@hcorchids.com. We aim to respond to all inquiries within 1 business days.