Refund policy

We do not accept refund or returns unless the plants arrive under critical conditions. (We are not responsible for damages caused by carrier delays. USPS 1-3 business days are considered normal delivery time.)Once the package is delivered, you have 24 hours to report any damages to customer service. We’ll try our best to provide you with our best shopping experience!

Price Match

We understand the importance of providing a great customer experience and we want you to shop with us with a peace of mind. Find better price elsewhere? We got you covered. Please reach out to our customer service team with a screenshot the price you found and the vendor name, we'll kindly offer the price. (1. Only applies to vendor within USA. 2. Only guarantee prices at the time of purchase, does not apply to previous orders. 3. Vendor discounts might not qualify together. 4. Price match applies to the same plants, meaning same cross or clone with same size pot size and growing conditions 5. HC orchids has the final explanation right of the policy.)